Features
Findings
AvailableWhen something is wrong, staff report it from the phone with a screenshot, the right people are told, and the issue has a status until it is closed.
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What it does
Report from where the problem is
A finding has a title, what happened, a severity, the area of the system it concerns and an optional screenshot. The phone fills in the app version so the person fixing it knows what they are looking at.
Triage with a status and an owner
Admins move a finding through new, in progress, need info, resolved or won't fix, and assign it to a colleague. The reporter is told every time something changes.
A conversation on the record
Comments go back and forth between the reporter and the people handling the finding, by email today and by push notification in the app.
Screenshots stay private
Images are checked, re-encoded and stored under random names. Only the reporter and the people who triage findings can open them.
Who it is for
- Teams that would otherwise report problems on WhatsApp and lose them.
- Owners who want to know what is not working before it costs a customer.
Questions about Findings
Who can see a finding?
The person who reported it and members with triage permission. Everyone else cannot tell it exists.
Is this a support channel to AfriBMS?
No. Findings are your company's own internal issue list. Problems with AfriBMS itself go to our support address.
Start using Findings with your team
Create your company, invite your staff and switch it on in Settings, under Modules. Your team uses it from the AfriBMS app on their phones.
14-day free trial · No card needed